Having continuing problems with internet/WiFi shutting down or dropping below 1Mbps.

[Floyd R. Turbo]

I have a 25Mbps service provided by CenturyLink. On a daily basis it drops or stops transmitting completely. This typically occurs around 8:00 pm and continues until mid-morning the following day. When I attach the modem/router to my laptop via Ethernet the speed is at 25Mbps. CenturyLink insists that nothing is wrong with the modem/router.

Any advice is sincerely appreciated.

[northlake9]

1. DSL?

Do you have DSL or Cable?

Rural or Urban?

Upload - Download or both?

[Floyd R. Turbo]

5. DSL. Suburban. Download.

[northlake9]

9. WiFi channel

Sometimes WiFi signals from close proximity Wifi Routers can interfere with each other. Default channels get "congested". Try changing the channel to a higher band.


This may not necessarily fix your problem but changing bands has helped my configuration in the past in dense environments and it is a low hanging fruit item.

[Floyd R. Turbo]

12. Thanks!

[Best_man23]

2. How old is the router

If you router is a few years old, you might want to explore replacement options, especially if CenturyLink allows you to bring your own router/modem device.

[Floyd R. Turbo]

6. Several years. Thanks!

[rickford66]

3. Someone could be using/stealing your WIFI

Change your password

[Floyd R. Turbo]

7. I will.

[MerryHolidays]

4. Number 1 thing to do: restart your modem/router

Check that everything is plugged in securely.

Can you log in to your modem using IP codes? I am assuming your ISP has already checked this if they say nothing is wrong with the modem/router.

What does CenturyLink say if you call them during the downtime? If you can, that's when I would call them: while the problem is occurring.

[Floyd R. Turbo]

8. Done all.

They insist that nothing is wrong, as a direct link via Ethernet to a computer shows the speed and strength to be as provided.

[MerryHolidays]

10. Then, it pretty much has to be your router (if that's separate)

or your modem/router if combined.

Google your existing modem and router and see if there are known issues with CenturyLink and perhaps get a new one, as others have advised already. Just make sure that you do a bit of research.

[Floyd R. Turbo]

11. Thanks!