Welcome to DU! The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards. Join the community: Create a free account Support DU (and get rid of ads!): Become a Star Member Latest Breaking News Editorials & Other Articles General Discussion The DU Lounge All Forums Issue Forums Culture Forums Alliance Forums Region Forums Support Forums Help & Search

Kaleva

(38,399 posts)
Wed Nov 23, 2022, 08:54 AM Nov 2022

Windows 11 won't let me install driver for my old Dell 1355cn/cnw Color Laser Printer

I can go to the Dell site and download the appropriate driver but when I try and install it, I get a message saying Microsoft doesn't recognize the driver and I ought to go to the Microsoft App Store.

This is the description for the driver at the Dell site:

"Description

This software suite and driver help you setup the printer for PC running on the following Microsoft Windows Operating Systems: Vista (32/64-bit), 7 (32/64-bit), 8(32/64-bit), 8.1 (32/64-bit), 10 ( 32/64-bit), Server 2003 (32/64-bit), Server 2008 (32/64-bit), 2008 R2 and Server 2012."

Does this mean my printer is obsolete and I need to buy a new one?

9 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
Windows 11 won't let me install driver for my old Dell 1355cn/cnw Color Laser Printer (Original Post) Kaleva Nov 2022 OP
Does installing it as an Administrator help? You may need to contact Dell, o JohnSJ Nov 2022 #1
According to their site.... Effete Snob Nov 2022 #2
Try using Compality mode For driver ItsjustMe Nov 2022 #3
Go to computer 'settings' sanatanadharma Nov 2022 #4
I don't see the "choose where to get apps' Kaleva Nov 2022 #5
Curious! I am running Windows 11 sanatanadharma Nov 2022 #6
Doing some more reading. I may have to roll back to Windows 10 Kaleva Nov 2022 #7
Did you try Installing the driver In Compality mode for Windows 10 ItsjustMe Nov 2022 #8
I went back to Windows 10 and will try your method after taking a break Kaleva Nov 2022 #9
 

Effete Snob

(8,387 posts)
2. According to their site....
Wed Nov 23, 2022, 09:04 AM
Nov 2022

According to the table here, footnote 3 applies, and the driver is supposed to be known to the Windows 11 OS. Have you tried connecting it and asking Windows to attempt to identify it and find the driver on its own?

https://www.dell.com/support/kbdoc/en-us/000133596/windows-10-compatibility-with-dell-printers

3 Print drivers are installed automatically when the compatible printer is connected to an operating Windows 10 and Windows 11 device via USB and both devices are on the same network. Note: Windows 10 and Windows 11 drivers in OS means that it is included with Windows 10 and Windows 11.

sanatanadharma

(4,074 posts)
4. Go to computer 'settings'
Wed Nov 23, 2022, 09:20 AM
Nov 2022

Go to 'settings'
Select 'Apps'
Select 'Advanced app settings'
Check the drop-down menu for 'Choose where to get apps'
You don't want the Microsoft only option

Meanwhile, the driver description doesn't mention Windows 11. ????

Kaleva

(38,399 posts)
5. I don't see the "choose where to get apps'
Wed Nov 23, 2022, 09:38 AM
Nov 2022

Advanced app settings show:

Share across devices

App execution aliases

Archive apps

sanatanadharma

(4,074 posts)
6. Curious! I am running Windows 11
Wed Nov 23, 2022, 09:57 AM
Nov 2022

Above the three choices that you see (wrote), that on my machine I also see, there is the 'choose where to get apps' option also.

Perhaps do a Windows search of the phrase, choose where to get apps.

Buena suerte

Kaleva

(38,399 posts)
7. Doing some more reading. I may have to roll back to Windows 10
Wed Nov 23, 2022, 10:02 AM
Nov 2022

Windows 11 is not listed as a compatible operating system for the Dell 1355cn lazer color printer.

ItsjustMe

(11,760 posts)
8. Did you try Installing the driver In Compality mode for Windows 10
Wed Nov 23, 2022, 12:03 PM
Nov 2022

That method has always worked for me.

Kaleva

(38,399 posts)
9. I went back to Windows 10 and will try your method after taking a break
Wed Nov 23, 2022, 02:29 PM
Nov 2022

I got out of S mode which allowed me to make more progress but when I got to the Install Wizard page that said "install", nothing happens when I click on that

Latest Discussions»Help & Search»Computer Help and Support»Windows 11 won't let me i...