Prime Video looking to fix "extremely sloppy mistakes" in library, report says

[Coventina]

Subscribers lodged thousands of complaints related to inaccuracies in Amazon's Prime Video catalog, including incorrect content and missing episodes, according to a Business Insider report this week. While Prime Video users aren't the only streaming users dealing with these problems, Insider's examination of leaked "internal documents" brings more perspective into the impact of mislabeling and similar errors on streaming platforms.

Insider didn't publish the documents but said they show that "60 percent of all content-related customer-experience complaints for Prime Video last year were about catalogue errors," such as movies or shows labeled with wrong or missing titles.

Specific examples reportedly named in the document include Season 1, Episode 2 of The Rings of Power being available before Season 1, Episode 1; character names being mistranslated; Continuum displaying the wrong age rating; and the Spanish-audio version of Die Hard With a Vengeance missing a chunk of audio.

The documents reportedly pointed to problems with content localization, noting the "poor linguistic quality of assets" related to a "lack of in-house expertise" of some languages. Prime Video pages with these problems suffered from 20 percent more engagement drop-offs, BI said, citing one of the documents.

https://arstechnica.com/gadgets/2024/04/thousands-complain-about-prime-videos-wrong-titles-lost-episodes-other-errors/

[ificandream]

1. I've noticed this, but didn't complain.

Stuff like labeling innocent comedies with drug reference labels. Someone obviously thought this was funny.

[jimfields33]

2. The only thing I hate is the set up. I don't like them all next to each other and god help you if you have to look

For a video deep in the group. I know I could use search but sometimes it’s also just trying to find a movie I’m not sure what to watch. NETFLIX set up is much better.

[Kablooie]

3. I had a Prime problem recently.

My wife is Japanese and we were watching Jury Duty. She needed Japanese subtitles to fully understand everything. After 2 episodes they removed all the international subtitles so we stopped watching.

I reported this and after a couple of months the subtitles returned and we finished the show. I wonder if this was part of the sloppy maintenance of the system?