renewed my star membership, still getting ads

[Retrograde]

I login from various devices. One of them seems to be ok, but on the other devices I'm still getting ads. Furthermore, I don't show as a star member on those devices.

I've tried logging out and logging back on, and that doesn't seem to fix the problem.

Any suggestions?

[TexasTowelie]

1. Clear your cache and history on all devices,

particularly if they are synced between those devices.

[CaliforniaPeggy]

2. Your star isn't showing here either.

If you want Skinner or one of the other admins to respond, you might post this in Ask The Administrators. They're more likely to see it there.

Link: https://www.democraticunderground.com/?com=forum&id=1259

Good Luck!

[still_one]

3. You should also have a star by you name. Also go to MyAccount, and select the "Start Membership"

tab. It should tell you

[hedda_foil]

4. Try this

Log out and clear cache on all your devices. Then do a hard reboot on them one at a time, starting with your primary DU reading device. Then log into DU on that device again, followed by each of the others. If that doesn't work, the problem may be on the DU end.

[Retrograde]

5. Clearing my history, rebooting haven't helped

I have an email receipt from DU that specifically says "star membership" so I'm thinking the problem is on DU's end. Is there a better way of getting in touch with them other that the Ask the Administrators forum?