DU not working on Firefox browser

[AnrothElf]

Last edited Sun Sep 17, 2023, 10:52 AM - Edit history (1)

The Home page is cut off after the "Enter Discussion Forums" banner.



Still works on Chrome, and Firefox for Android, but I don't and won't use ever use Chrome.

Edit:

I'm a software engineer, so I was able to "fix" DU for myself by finding the issue in the HTML and fixing it.

Notice in the screenshot below that I changed `overflow: clip;` to `overflow: auto;` on the parent div that was getting cut off... and Abracadabra!

[magicarpet]

1. Yesterday from 8am to about 3pm,...

... I only got an error page if I tried to log in or post a comment. Must be housekeeping issues due to the new DU version coming down the pike.

[zuul]

5. Me too. n/t

[LiberalArkie]

2. Nada on Safari also on the Mac, safari on iPhone ok

[mitch96]

13. I had the same problem on safari. Looked exactaly the same. Worked on yesterday Firefox.

Then when posting I got an error but the post went thru. Weird.
I just went to Firefox and tried to load DU.. no joy. Reloaded and still no joy. Rebooted the computer still no joy. Works on Safari.. weird.
Seems electrons have a mind of their own...
m

[vlyons]

3. works fine on my Firefox

Try restarting FF

[peacebuzzard]

4. my DU address is still for the older version.

and it works fine. I have not inserted the new address for the new version yet. Maybe that is it?
on edit: I use Firefox.

[WhiteTara]

6. you need to uypdae Firefox

It's working just fine for me.

[MOMFUDSKI]

7. It was missing on

my computer using Edge

[brush]

8. I use Firefox. It's working for me. Try reloading it.

Or go to you history tab and open DU from one of your previous visits.

[2naSalit]

11. +1

So far.

[AnrothElf]

9. I tried all the suggestions in the replies and no dice

Ad blocker on: DU is broken

Ad block off: DU broken

Logged in: DU broken

Logged out: DU broken

Refresh page: dozens of times, DU still broken

Clear cookies: yup, DU broken

Restart Firefox: still broken

Upgrade Firefox: already on latest version

Also, it sounds like it's happening to other people as well, on other browsers besides Firefox, including Edge and Safari.

It appears to be limited to the desktop view

[CountAllVotes]

10. There was a nasty Firefox hack around the other day

I managed to avoid it. Maybe that is your problem?

You might try system restore.

I'm using Firefox right not w/o any issues.

Best of luck.

[AnrothElf]

12. For anyone having this problem... see my edit on the OP

You can fix it for yourself for a minute, but it will be broken again on page refresh.

TL;DR: DU devs need to fix the overflow on the parent element with class `.nhome-bigcenter` containing the Home page columns.

[ffr]

14. Mine was working fine yesterday, but not today.

Looks like your top image.



I see you fixed it, but how? The HTML code is served from DU. Does that mean on every page we view we'll need to inspect the code and make some change?

[ffr]

15. This worries me. Until DU's code is repaire, I'm just going to remained logged off

I'm a worry wart. Better safe than sorry.

[EarlG]

16. We think we have a fix

If you're experiencing this problem, please try this...

1) Visit this link to make sure you're getting the most recent version of our stylesheet -- it will just look like a wall of code, all you have to do is let it load, then hit "refresh" in your browser to get the most recent version:

https://upload.democraticunderground.com/styles/style-main.css

2) After you've done that, visit the DU homepage to see if the problem is fixed. We think that should do the trick -- if it doesn't work for you, let me know. PLEASE MAKE SURE TO VISIT THE LINK ABOVE AND RELOAD THAT PAGE FIRST THOUGH.

[AnrothElf]

17. Thanks EarlG whatever you did seems to have fixed it

Working fine this morning!

[EarlG]

18. Thanks for posting that screenshot

I probably wouldn't have been able to resolve it without that, because I couldn't reproduce the problem.

The technical explanation is that those inline styles which are adding "overflow: clip" to a couple of vital elements on the DU homepage are not actually present in our code -- they're either being appended by a user's browser extension, or by our ad provider. Currently I suspect the latter.

So I added a couple of lines to our main stylesheet which will force those inline styles to be ignored, which fixes the symptom (disappearing content), but now I have to go figure out why the inline styles are being appended in the first place...

[AnrothElf]

19. I kinda suspected ad provider too...

I had disabled and re-enabled uBlock and refreshed between, but it didn't change the overflow clipping. Possibly some JS from ad provider is adding inline styles indiscriminately, or otherwise accidentally selecting that div?

That it only happens to some of us, sometimes, seems to support the idea that it's maybe a particular ad? Or at least, related to ad serving?

[EarlG]

21. Ad provider is currently my #1 suspect

I believe most if not all of the people reporting this were either not Star Members or were not logged in at the time, which means that something to do with the ads is probably to blame. I've been in touch with my ad provider and they're taking look. It is interesting that using or not using an ad blocker doesn't seem to make a difference. It could also be related to a separate issue from late last week.

Anyway -- fortunately it seems that our CSS fix is going to take care of this for most people, I'll keep looking into the root cause of this though.

[AnrothElf]

23. It's happening again :(

Same thing... changing the overflow fixes it

[EarlG]

24. Yeah it seems my ad provider changed the code insert so it overrides my override

They're adding style="overflow: clip" to a couple of divs which is causing the problem -- they should not be doing this. I made a change to our stylesheet earlier in the week which overrode that inline style, but now they've changed it again so I can't override it. Really annoying.

I already shot them an email this morning which they acknowledged, and I have a call with them in half an hour so this will be on the agenda. I'm hopeful it will be resolved soon.

[EarlG]

25. How about now?

Our ad provider has made some changes so I just wanted to check in and see if this has cleared up. I've had one report that it seems to be back to normal, but since the issue has been intermittent I'm not going to celebrate just yet...

[AnrothElf]

26. Yup back to normal now!

Whatever they did seems to have done the trick

[ffr]

20. Appears okay now. Thx EarlG!!

[ffr]

22. I noticed too that I was on version 115.esr, not 117, which is the latest.

For some reason the Firefox update page thought I was using Windows 8.1. I used another browser to download the latest version, then let the installer overwrite 115.esr with 117.

All happy now on DU. And Firefox no longer thinks I'm using an outdated Windows OS.