Only emails and I also have an online account with them that I use periodically.
You were right to disregard it, I think. But who knows, they may just decide to eliminate all forms of communication except texts. They don’t have any sympathy for older people who aren’t up on technology. And this administration is always changing their mind. No warning, no ramp up, no transition window, nothing. They just do things with cruelty as their guide.
As an aside, back in September or October,
I remember getting a text from some unrecognizable organization as notification of a “bill”. Months earlier, I broke a small bone in my foot and Urgent Care gave me an air cast (DME). It was months later that I got this TEXT telling me to pay my bill. But the text didn’t tell me any details or what the bill was for. Just some hinky company name and a link to a website. Yea, like I’m just going to follow a link in text. That’s basic scam101.
At that point, I hadn’t made the connection that it was from the 3rd party that Urgent Care uses for their DME devices. I researched until I got a phone number, and called them and clarified it was all legit. I made it damn clear that just sending an unprofessional text with no context was not any way to run a business. I asked that they send me a bill in the mail which apparently is no longer the normal way of doing things. After I waited a couple weeks for a paper bill, and none came, I paid online with paypal as I recall.
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