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Computer Help and Support

UTUSN

(72,597 posts)

10. Well *that* messed me up - will have to do Homepage & everything all over again.

Reply to Egnever (Reply #8)

Thu Jun 16, 2016, 07:39 PM

Jun 2016

Not blaming you. I'm just VERY low-tech. I know you are being helpful. Thanks. (I'm having to post this on IE because all my Firefox stuff is gone somewhere.)

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"Warning: Unresponsive plugin" ? ON EDIT: How do I uninstall & reinstall Firefox? [View all] UTUSN Jun 2016 OP

This sounds like an infection Egnever Jun 2016 #1

I just (whups, cursor gone again) ran a quick scan with my anti-virus/Trend & UTUSN Jun 2016 #3

Yes it is very good at finding spyware adware Egnever Jun 2016 #7

That's possibly an issue with Flash. n/t PoliticAverse Jun 2016 #2

Sounds plausible to go with the Ancestry.com graphics. n/t UTUSN Jun 2016 #4

The problems seem to appear while using Firefox UTUSN Jun 2016 #5

If it is only in firefox you can reset it Egnever Jun 2016 #8

Well *that* messed me up - will have to do Homepage & everything all over again. UTUSN Jun 2016 #10

After the Firefox reset, the same problems continued. The only go-to I haven't tried yet is Restart. UTUSN Jun 2016 #11

Sorry Egnever Jun 2016 #13

Now about that problem. Egnever Jun 2016 #14

Thanks for your attention to this. Before I do that, here's the FULL error message: UTUSN Jun 2016 #15

Refreshing firefox like you did is close to the same as uninstalling Egnever Jun 2016 #17

O.K., am not running the malware deal. First of all, a popup said it might carry viruses (itself) UTUSN Jun 2016 #16

hmm that is very strange. Egnever Jun 2016 #18

Well, I'm back from Uninstalling ADOBE FLASH (haven't reinstalled it yet), and UTUSN Jun 2016 #19

O.K. back from reinstalling Adobe Flash. Same problems are now back. UTUSN Jun 2016 #20

Try running without flash Egnever Jun 2016 #21

Well, thanks for everything, we've exhausted it all. I just finished the Malware scan, 36 minutes. UTUSN Jun 2016 #22

if you still had issues after the scan Egnever Jun 2016 #24

*FINAL ANSWER* - O.K., am running without Adobe Flash & no probs. Thanks/THANKS. n/t UTUSN Jun 2016 #23

FWIW, Ancestry.com only works with IE. Were you using another browser? CurtEastPoint Jun 2016 #6

I was on Firefox at the Ancestry site, did a lot of clicking & everything was working during it all. UTUSN Jun 2016 #9

Interesting. It doesn't work w/Chrome. CurtEastPoint Jun 2016 #12