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Computer Help and Support

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Control-Z

(15,684 posts)
Sun Dec 10, 2017, 03:11 PM Dec 2017

A couple days ago I got a notice for Windows 10 update. [View all]

It warned that the update would take longer than usual. So I scheduled it for 3:00 the following morning thinking it would be completed by the time I got up. That was yesterday morning. My computer has been stuck on a dark blue screen with the circling white dots ever since I got up yesterday.

I've googled it and it appears to have happened to a lot of folks but they all seem to have a way out with something other than just a dark screen to work with. I've tried ctrl alt delete and escape. I think there's an F key that might help but I can't remember which one. I guess I could try them all but I'm not sure that's such a good idea. The only other thing I can think to do at this point is a forced stop.

If anyone has an idea or knows something about this I would greatly appreciate the help. Thanks!

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