Computer Help and Support

MerryHolidays

(7,715 posts)

5. I am going to pick up the Arris at a local store in an hour or so

Sun Mar 28, 2021, 12:41 PM

Mar 2021

My family will yell at me (!) if the internet is down too long, so I am going to try to do the switchover this afternoon when, hopefully, no one is around.

And yes, renting the modem from Xfinity is a good idea. Xfinity sort of washes their hands on problems when you're not using their modem. That being said, they are helpful. While they claim they are not the problem, I do wonder. Getting the Xfinity modem for a bit would force them to work on the issue if it's on their end.

If the Arris is also a bust, that's my next step.

Thank you!

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Need some help with a DOCSIS 3.1 cable modem [View all] MerryHolidays Mar 2021 OP

Are you adverse to using (or maybe learning) a bit command line? n/t discntnt_irny_srcsm Mar 2021 #1

Not at all! MerryHolidays Mar 2021 #4

Open a command line window... discntnt_irny_srcsm Mar 2021 #8

I would just switch it to Arris and see what happens ... why not? Hugh_Lebowski Mar 2021 #2

I am going to pick up the Arris at a local store in an hour or so MerryHolidays Mar 2021 #5

MB8600 On Comcast Checking In unweird Mar 2021 #3

Our drops seem to last a bit longer MerryHolidays Mar 2021 #6

I use Comcast Business Class internet. I currently use the rented modem and they upgraded cayugafalls Mar 2021 #7

Thanks for all the great ideas here: An update MerryHolidays Mar 2021 #9