Computer Help and Support

MerryHolidays

(7,715 posts)

6. Our drops seem to last a bit longer

Sun Mar 28, 2021, 12:46 PM

Mar 2021

My daughter got booted out of an online class for around 7 minutes. I wasn't at home then and could not trace the issue.

Early this morning, the internet dropped on me for about 2-3 minutes.

I like the earlier idea of renting the Xfinity modem for a short while (if that's possible) and forcing Xfinity to address the issue if it's on their end.

To be honest, though, our problems seemed to arise with the new modem and the switch to the Xfinity 1gps plan. It's very likely one or both of those. However, I'm no network engineer, so I clearly can't say for sure.

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Need some help with a DOCSIS 3.1 cable modem [View all] MerryHolidays Mar 2021 OP

Are you adverse to using (or maybe learning) a bit command line? n/t discntnt_irny_srcsm Mar 2021 #1

Not at all! MerryHolidays Mar 2021 #4

Open a command line window... discntnt_irny_srcsm Mar 2021 #8

I would just switch it to Arris and see what happens ... why not? Hugh_Lebowski Mar 2021 #2

I am going to pick up the Arris at a local store in an hour or so MerryHolidays Mar 2021 #5

MB8600 On Comcast Checking In unweird Mar 2021 #3

Our drops seem to last a bit longer MerryHolidays Mar 2021 #6

I use Comcast Business Class internet. I currently use the rented modem and they upgraded cayugafalls Mar 2021 #7

Thanks for all the great ideas here: An update MerryHolidays Mar 2021 #9