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The only problem with ffmpeg is that it is so powerful there are 1001 different options and browsing through the documentation can seem like getting a PhD in audio/video engineering. And a lot of people are turned off by a command-line interface 
But ... I'd be willing to wager that all of the audio/video processing on cloudconvert.com is running ffmpeg to do the actual work.
So ... if audio/video processing is something you do routinely, take the time to get ffmpeg and run it locally on your computer. It'll wind up being a lot faster than waiting for the uploads/downloads to any site in the cloud.
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