Are any of you having trouble getting proceedures done?

[Irishonly]

I ask because a dear friend of mine is having horrible problems. She and her husband had to switch insurance companies last summer. She is the insurance carrier and her husband is the throat cancer survivor. they were promised there would be no problems with anything. I don't know much about throat cancer so all I can do most of the time is listen and research for them. Her husband has to get his teeth pulled and has to have special treamtent and I am sorry I can't remember for the life of me what they are called. I know it involves 12 emersions (think that is what she said) before the dental surgery can be done and at least 10 after. The hospital doesn't do the treatments so they have to be done at another hospital. I know the insurance pays for treatments at other facilities because they did it for me. My friend believes they are stalling and her husband is talking about ending it all. I am scared for both of them. Have any of you gone through anything like this and what did you do to resolve it? I am checking about a formal complaint but we all need some help.