Does anyone use Oak Street Health for their health care provider?

[Siwsan]

I signed up with them, thinking that since they are a Medicare specific practice, it would be a good and easy fit. I was even assured that they were here to help me with MY health care goals. My only real complaint, so far, was that, even though they seem VERY patient friendly, just like MOST HCPs, they hear me but don't necessarily listen to what I'm saying.

And now I've now been waiting 2 full days for a returned call that THEY said they would make, on Tuesday, about a possible adjustment to my medication. I even called, today, to remind them and was assured I'd get a call by the end of the day. The "day" is ended and no call.

And, when I dialed a local number to what I thought was the Burton, MI clinic, this morning, the call was actually redirected and connected to someone in North Carolina!?!!?? She was lovely and we had a nice chat, beyond the reason I called, but still.

I'm wondering if I should just start looking for an individual practitioner.

ANYWAY, just interested if anyone else uses them.