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Computer Help and Support

Egnever

(21,506 posts)

18. hmm that is very strange.

Reply to UTUSN (Reply #16)

Thu Jun 16, 2016, 10:43 PM

Jun 2016

Malwarebytes is one of the most widely used antispyware programs on the planet. https://www.malwarebytes.org/dl-confirm/

Try that link instead.

http://www.amazon.com/Dsolution-NAV-MB-BOX-LE-Malwarebytes-Anti-Malware-Lifetime/product-reviews/B003JZNCFS

Those are amazon reviews of the program you will see it is 99% positive. It is possible your browser is redirecting you to a bad site for the download.

I am almost certain you have an infection. Likely a program that was added without your knowledge. Like cuopon finder or something along those lines.

Given low tech though fixing this may be beyond my ability to talk you through it.

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"Warning: Unresponsive plugin" ? ON EDIT: How do I uninstall & reinstall Firefox? [View all] UTUSN Jun 2016 OP

This sounds like an infection Egnever Jun 2016 #1

I just (whups, cursor gone again) ran a quick scan with my anti-virus/Trend & UTUSN Jun 2016 #3

Yes it is very good at finding spyware adware Egnever Jun 2016 #7

That's possibly an issue with Flash. n/t PoliticAverse Jun 2016 #2

Sounds plausible to go with the Ancestry.com graphics. n/t UTUSN Jun 2016 #4

The problems seem to appear while using Firefox UTUSN Jun 2016 #5

If it is only in firefox you can reset it Egnever Jun 2016 #8

Well *that* messed me up - will have to do Homepage & everything all over again. UTUSN Jun 2016 #10

After the Firefox reset, the same problems continued. The only go-to I haven't tried yet is Restart. UTUSN Jun 2016 #11

Sorry Egnever Jun 2016 #13

Now about that problem. Egnever Jun 2016 #14

Thanks for your attention to this. Before I do that, here's the FULL error message: UTUSN Jun 2016 #15

Refreshing firefox like you did is close to the same as uninstalling Egnever Jun 2016 #17

O.K., am not running the malware deal. First of all, a popup said it might carry viruses (itself) UTUSN Jun 2016 #16

hmm that is very strange. Egnever Jun 2016 #18

Well, I'm back from Uninstalling ADOBE FLASH (haven't reinstalled it yet), and UTUSN Jun 2016 #19

O.K. back from reinstalling Adobe Flash. Same problems are now back. UTUSN Jun 2016 #20

Try running without flash Egnever Jun 2016 #21

Well, thanks for everything, we've exhausted it all. I just finished the Malware scan, 36 minutes. UTUSN Jun 2016 #22

if you still had issues after the scan Egnever Jun 2016 #24

*FINAL ANSWER* - O.K., am running without Adobe Flash & no probs. Thanks/THANKS. n/t UTUSN Jun 2016 #23

FWIW, Ancestry.com only works with IE. Were you using another browser? CurtEastPoint Jun 2016 #6

I was on Firefox at the Ancestry site, did a lot of clicking & everything was working during it all. UTUSN Jun 2016 #9

Interesting. It doesn't work w/Chrome. CurtEastPoint Jun 2016 #12