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Computer Help and Support

UTUSN

(72,601 posts)

22. Well, thanks for everything, we've exhausted it all. I just finished the Malware scan, 36 minutes.

Reply to Egnever (Reply #21)

Fri Jun 17, 2016, 12:35 AM

Jun 2016

I didn't know what to expect at the beginning so while it was looking for its own updates it looked like nothing was happening for a long time, but finally it went along step by step.

It didn't find anything for most of the early steps until it finally found 21 in Registry, then another 6 in File System, then it popped up to 1,087 or so and finally quarantined them. Fine.

Then the Restart and back to the browser and guess what, the exact same problem and error message.

So thanks, really, for everything. I guess I'll uninstall the Adobe Flash and see what that stymies me out of.

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"Warning: Unresponsive plugin" ? ON EDIT: How do I uninstall & reinstall Firefox? [View all] UTUSN Jun 2016 OP

This sounds like an infection Egnever Jun 2016 #1

I just (whups, cursor gone again) ran a quick scan with my anti-virus/Trend & UTUSN Jun 2016 #3

Yes it is very good at finding spyware adware Egnever Jun 2016 #7

That's possibly an issue with Flash. n/t PoliticAverse Jun 2016 #2

Sounds plausible to go with the Ancestry.com graphics. n/t UTUSN Jun 2016 #4

The problems seem to appear while using Firefox UTUSN Jun 2016 #5

If it is only in firefox you can reset it Egnever Jun 2016 #8

Well *that* messed me up - will have to do Homepage & everything all over again. UTUSN Jun 2016 #10

After the Firefox reset, the same problems continued. The only go-to I haven't tried yet is Restart. UTUSN Jun 2016 #11

Sorry Egnever Jun 2016 #13

Now about that problem. Egnever Jun 2016 #14

Thanks for your attention to this. Before I do that, here's the FULL error message: UTUSN Jun 2016 #15

Refreshing firefox like you did is close to the same as uninstalling Egnever Jun 2016 #17

O.K., am not running the malware deal. First of all, a popup said it might carry viruses (itself) UTUSN Jun 2016 #16

hmm that is very strange. Egnever Jun 2016 #18

Well, I'm back from Uninstalling ADOBE FLASH (haven't reinstalled it yet), and UTUSN Jun 2016 #19

O.K. back from reinstalling Adobe Flash. Same problems are now back. UTUSN Jun 2016 #20

Try running without flash Egnever Jun 2016 #21

Well, thanks for everything, we've exhausted it all. I just finished the Malware scan, 36 minutes. UTUSN Jun 2016 #22

if you still had issues after the scan Egnever Jun 2016 #24

*FINAL ANSWER* - O.K., am running without Adobe Flash & no probs. Thanks/THANKS. n/t UTUSN Jun 2016 #23

FWIW, Ancestry.com only works with IE. Were you using another browser? CurtEastPoint Jun 2016 #6

I was on Firefox at the Ancestry site, did a lot of clicking & everything was working during it all. UTUSN Jun 2016 #9

Interesting. It doesn't work w/Chrome. CurtEastPoint Jun 2016 #12